We will offer a full refund of the item cost to the original purchaser on any of our products that have not been opened, used, or determined to be negligently damaged by the purchaser within 14 days of said purchase. You will be responsible for the cost of shipping item/s back to Ronnie's Candles unless it is deemed Ronnie's Candles is responsible for the reason said item/s need to be returned for a refund. Our Shipping Address is: 

Ronnie's Candles LLC

57 Mack Road

Middlefield, CT. 06455 ​